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This page contains some of the most Frequently Asked Questions our we receive from Parents and Sponsors using our system. We will continue to update this page as we receive more questions.
A sponsor is a person who is authorized to pick up or drop off a child for care at a provider. For subsidy cases, one primary parent will be in the system. All other sponsors must be added by the provider or parent. Sponsors are added in KinderConnect.
Your phone may need to be re-registered. You will need to re-scan the QR code from the KinderSmart Registration Form (this code is available on the Sponsor Detail screen in KinderConnect) then the QR code from the Mobile Sign in sheet at your provider’s location. If the issue persists please give our support line a call at 888-829-9258 and one of our representatives will happily help you resolve this issue.
Need Help? We're Here for You! Our support staff is ready to assist you with any questions or issues.
- 📞 Call: 1-888-829-9258
- 📧 Email: supportLA@kindersystems.com
- ⏱️ Hours: Monday – Friday, 7:00 AM – 9:00 PM CST
Need Help with EdLink? For EdLink support, please submit a ticket and a member of our EdLink team will be happy to help.
- 🕒 EdLink Hours: Monday – Friday, 8:00 AM – 4:00 PM CST