{"id":1711,"date":"2025-05-07T16:08:42","date_gmt":"2025-05-07T21:08:42","guid":{"rendered":"https:\/\/edlinkinfo.com\/?page_id=1711"},"modified":"2025-05-07T16:08:42","modified_gmt":"2025-05-07T21:08:42","slug":"accessibility-2","status":"publish","type":"page","link":"https:\/\/edlinkinfo.com\/index.php\/accessibility-2\/","title":{"rendered":"Accessibility"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h3 class=\"wp-block-heading\"><strong>Support for Hearing and\/or Speech Disabilities<\/strong><\/h3>\n\n\n\n<p>KinderSystems is committed to providing adequate and comparable support for persons with hearing or speech disabilities. KinderSystems has a variety of methods through which a person with hearing or speech disabilities can request support. The methods are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>National Telecommunications Relay Service (TRS), also known as 711.\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/edlinkinfo.com\/index.php\/instructions-for-accessibility-tools\/\"><strong>Click here for instructions on how to use TRS\/711 and RTT<\/strong><\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Use real-time text (RTT) from a mobile iOS or Android device.<\/li>\n\n\n\n<li>Chat feature within the KinderConnect application.<\/li>\n\n\n\n<li>Other special accommodations upon request.<\/li>\n<\/ul>\n\n\n\n<p>To support the methods outlined above. KinderSystems will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Train support staff on how to accept and adequately handle relay calls.<\/li>\n\n\n\n<li>Make available and provide written documentation on how to use the National Telecommunications Relay Service (TRS).<\/li>\n\n\n\n<li>Make available and provide written documentation on how to access support chat once logged into KinderConnect.<\/li>\n\n\n\n<li>Confirm during the initial call with the provider whether special accommodations are needed.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Privacy Notice<\/strong><\/h4>\n\n\n\n<p>Using a relay service is confidential. All relay services and operators are forbidden by law from disclosing the contents of the conversation<a href=\"https:\/\/www.govinfo.gov\/content\/pkg\/CFR-2003-title45-vol1\/xml\/CFR-2003-title45-vol1-sec164-510.xml\">. (Privacy Rule under 45 C.F.R. 164.510(b)<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>National Telecommunications Relay Service (TRS)<\/strong><\/h4>\n\n\n\n<p>Telecommunications Relay Services, also known as \u201c711\u201d, is a Nationwide service available 24\/7\/365. It permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other devices to call persons with or without such disabilities free of cost.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Real-Time-Text (RTT)<\/strong><\/h4>\n\n\n\n<p>On December 15, 2016, the FCC adopted rules to facilitate a transition from text telephony (TTY) technology to real-time text (RTT) technology. This law allows wireless providers and cell phone manufacturers to support RTT in lieu of TTY. A large number of devices manufactured after December 2017 already have RTT support built-in, including, but not limited to, most iOS and Android devices.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>KinderConnect<\/strong><\/h4>\n\n\n\n<p><strong>Chat<\/strong>: Once a user has logged into KinderConnect, they can request support via a chat\/text-only interface. In most cases, using the chat feature within KinderConnect may be faster than RTT and TRS.<\/p>\n\n\n\n<p><strong>E-mail<\/strong>: Email is one of the main support channels for CCAP. KinderSystems can upon request issue all communications via email instead of phone or chat.<\/p>\n\n\n\n<p><strong>Other Accommodations<\/strong>: Should other accommodations be requested, KinderSystems will make a best-effort attempt to assist using the requested communications channel.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<p><em>Need Help? We're Here for You!<\/em> Our support staff is ready to assist you with any questions or issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>\ud83d\udcde <strong>Call<\/strong>: 1-888-829-9258<\/em><\/li>\n\n\n\n<li><em> \ud83d\udce7 <strong>Email<\/strong>: supportLA@kindersystems.com<\/em><\/li>\n\n\n\n<li><em> \u23f1\ufe0f <strong>Hours<\/strong>: Monday \u2013 Friday, 7:00 AM \u2013 9:00 PM CST<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>Need Help with EdLink?<\/em> For EdLink support, please<a href=\"https:\/\/edlink.supportsystem.com\/open.php\"> submit a ticket<\/a> and a member of our EdLink team will be happy to help.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udd52 <strong>EdLink Hours<\/strong>: Monday \u2013 Friday, 8:00 AM \u2013 4:00 PM CST<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udccc <a href=\"https:\/\/edlinkinfo.com\/index.php\/contact\/\" data-type=\"link\" data-id=\"https:\/\/edlinkinfo.com\/index.php\/contact\/\">Additional Contact Informati<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"Support for Hearing and\/or Speech Disabilities KinderSystems is committed to providing adequate and comparable support for persons with hearing or speech disabilities. KinderSystems has a variety of methods through which a person with hearing or speech disabilities can request support. The methods are: To support the methods outlined above. 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